We value your privacy
We are committed to properly safeguarding consumer personal information and only using information in a manner that is necessary for servicing or better understanding our customers and potential customers. Our policy is to protect the confidentiality of the personally identifiable information that we receive, and to limit access to that information only to those with a need to know. This privacy statement addresses our privacy practices including the collection and use of personal information in offline, online, and mobile environments. Specific information regarding online and mobile privacy provisions may also be found in this privacy statement. This Enterprise Privacy Statement along with certain customer privacy notices and product-specific privacy notices are available in our Privacy Center. Those privacy notices should be read together with this Enterprise Privacy Statement as applicable.
What information do we collect and how do we use it?
We may collect the categories of personal information listed in the chart below.
Consumers
The following disclosure applies to consumers who do not have an employment, agency, or contractor relationship with us. We may collect the following categories of personal information for the purposes identified below. Please note that the examples are not an exhaustive list and may fall into multiple categories. Categories and specific pieces of information collected may vary depending on the nature of your relationship with us.
| Category | Examples |
| Personal Identifiers | Name, alias, address, social security number, date of birth, passport number, unique personal identifier, on-line identifier, IP address, e- mail address, account name, government issued identification number, phone number, signature |
| Personal Characteristics | Gender, demographic, medical and health, convictions, marital status, offspring, driving record, family member/other status, and other descriptions of your physical characteristics |
| Commercial Information | Personal property, insurance policy number, medical information, or health insurance information, purchased products or services, considered products or services, purchasing or consuming histories or tendencies |
| Biometric Information | Voice print, photo |
| Internet or network activity | Information regarding your interactions with websites, applications, and advertisements, browser type, electronic communications, IP address, cookies |
| Geolocation | IP address, physical address, telephone number, state, municipality, location, devices, applications on mobile and computer devices |
| Audio, electronic, visual, thermal, olfactory | Audio, electronic, photo, visual information, such as a call or video recording, voicemail messages |
| Professional information and Employment information | Job titles, work history, school(s) attended, employment status, |
| Inferences | Preferences, behaviors, characteristics, trends, predispositions, attitudes, abilities, and aptitudes |
| Sensitive Personal Information | log-in, precise geo-location, bank account number, credit or debit card number, or any other financial information, trade union membership, your communications with us |
Purposes for Collection of Personal Information – Consumer
We collect and use your personal information to offer, provide, and maintain insurance products and related services to you. We may use your personal information for one or more of the following purposes:
- To offer, provide, maintain and improve insurance products and related
- services, including claims-related services to you;
- To authenticate and verify your identity, to maintain your preferences, and to communicate with you;
- For safety and security purposes, including: prevention, detection and
- investigation of data security incidents or protection against malicious,
- deceptive, fraudulent or illegal activity; debugging and ensuring the integrity of our systems;
- To provide appropriate or relevant products and services, conduct
- analytics, research, and development on our products and services;
- Provide marketing communications to you;
- To provide quality assurance;
- To provide a location-based product or service requested by you;
- To apply relevant discounts;
- To create profiles based on personal information collected and reflecting individual preferences;
- To comply with applicable laws and regulations or other governmental or judicial orders.
Employment and Contractor Relationship
The following disclosure applies to current or former employees of our companies or applicants for employment to our companies. It also applies to personal information collected about current or former